Please read these terms and conditions carefully as it governs the relationship between us and you and limits our liability to you when you purchase products from us.

By accepting these terms and conditions you are forming a contract with us and agreeing to the terms and conditions that appear below.

References to “you” and “your” are to you as an individual. References to “us”, “our” and “we” are to Platinum Place.

 

1. YOUR ORDER

Each order placed by you with us shall be an offer by you to us to buy products subject to these and the website terms and conditions.

No order you place shall be deemed to be accepted by us until we have received payment from you.

You must ensure that the terms of your order, including the address for delivery, are complete and accurate.

All quotations and advertisements for products or packages given on this website are given on the basis that no contract for sale shall come into existence between us and you until we have received payment from you and issued acknowledgement of your order. Any quotations or advertisements for products given on this website may be altered or withdrawn by us at any time.

Once an order for a package has been placed by you and accepted by us you have no right to cancel the order, except at our discretion in exceptional circumstances.

2. PRICE AND PAYMENT

Unless otherwise agreed between you and us, the price for the products or packages shall be the price advertised on the website as published on the date of the order.

The price for the products shall be inclusive of all fees and charges in relation to packaging, carriage and insurance to the delivery address.

Payment for the price of the products or packages shall be due in pounds sterling at the time of the order.

Time of payment shall be of the essence and no payment shall be deemed to be received by us until it has been received in full and cleared funds.

DELIVERY

Delivery of the products shall take place at the delivery address contained in your order.

Any dates or times specified by us for delivery of the products are intended to be estimates only and time of delivery shall not be of the essence, and shall not be made of the essence by notice.

Subject to the other provisions contained in these terms and conditions, we shall not be liable for any direct, indirect or consequential loss (all three terms which include, without limitation, pure economic loss, loss of profits, loss of business, depletion of reputation or goodwill and similar losses), costs, damages or expenses caused directly or indirectly by any delay in the delivery of the products (even if caused by our negligence).

4. WARRANTIES

All warranties, conditions and other terms implied by state or common law are, to the fullest extent permitted by law, excluded from this Agreement.

All products carry the warranty stated on the product description.

We shall only extend the benefit of the manufacturer’s warranty to you, and do not separately warranty the products ourselves.

In the event of the product requiring replacement or repair under the warranty, you must contact the product manufacturer directly.

5. RETURNS AND REFUND POLICY

In the event that any order is incorrect, it must be notified to us within 7 (seven) days after delivery, by you in writing (Email accepted)

In the case of incorrect orders, the products shall be returned to us and we shall redeliver the correct order at our own cost.

If any products are faulty or defective, they must be returned to us within 7 (seven) days of delivery. We shall replace the products free of charge and redeliver them to you, at our own cost. In the event of replacement of any products, the products returned to us shall become our property.

If you require a refund rather than a replacement for faulty or defective products, or we are unable to replace any faulty or defective product, the products must be returned to us, at our cost, and shall become our property. We shall refund the price paid, by you to us for the products, to you.We shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to our inability to replace the products.

We do not accept returns on Custom Printed Stickers, only replacements for faulty items.

Custom & Stock Printed Stickers

Please send the details that you require on your sticker as soon as possible, or this may delay the dispatch of your item. We will attempt to contact you twice to find out the details you require. No refunds can be entertained if you are on a timescale, and details are not given, as it is up to you to provide us with the details. You can send the details via your PayPal payment, through eBay messages. Our stickers are printed digitally, using foil print. The print is printed onto the non sticky side of a high grade 3 year Vinyl. All stickers are checked before dispatch, for imperfections in print quality. Some small dots of misprint may be detected, but there will be no more than 3 on a sticker, and will be no more than 2mm square.

Please read the attachment instructions, that are supplied with the stickers, to apply them correctly. You must only use clean hands to apply the stickers, and in no circumstances must any other tool be used. The print is durable to normal weather conditions, but parts may wipe off if chemical cleaners are wiped over them. If the stickers are left as applied, you will have no trouble with them.

By purchasing our stickers, you are accepting these terms and conditions.

FULL COLOUR STICKERS

a) Designs must be sent via email to info@platinum-place.co.uk and be in BMP or JPEG format, unless otherwise agreed.
b) Stickers are not produced until full payment is received.
c) Stickers are dispatched within 4-5 working days, from receipt of payment.
d) Set Up fees are non-refundable, and are charged only once per design, if required.
e) We accept no returns for Stickers.
f) Please read the supplied instructions for the application of your sticker.
g) The print is UV Resistant, under normal weather conditions, but prolonged exposure to extreme sunlight may affect the print quality.
h) We use CorelDraw to print the Stickers, and use RGB Colour Palletes. Please be aware that the colour from your Computer Screen may not be reproduced exactly by the printing.
i) Please apply your Sticker to a dry clean surface to create a waterproof/moisture proof seal.

Free Gifts

Free gifts carry no warranty, and no returns on them. They are sent with applicable items, free of charge and have no value in the sale. If a sale is cancelled and the main item purchased is returned, then the free gift must also bee returned before a refund is issued. Free Gift is as stated and is non-transferable. No cash or other alternative is available. Platinum Place reserve the right to substitute a gift of equal or greater value.

D. LIMITATION OF LIABILITY

These provisions are without prejudice to the other provisions contained in these terms and conditions.

All times given for delivery, restocking etc. are estimates only and we shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to any delay by us, including if such delay was caused by our negligence.

Nothing in this agreement shall limit our liability for death or personal injury caused by our negligence or for any matter for which it would be illegal for us to attempt to exclude our liability or for fraud or fraudulent misrepresentation.

E. GENERAL

PRIVACY
All information that you provide about yourself to us shall be used in accordance with our Privacy Policy.

You acknowledge that you have read and agree to be bound by the terms of our Privacy Policy.

VARIATION
We reserve the right to unilaterally vary these terms and conditions from time to time. You should regularly check and read the terms and conditions for any updates and/or amendments. If you do not agree to any of the updates or amendments at any time you should cease to use the services.

THIRD PARTY RIGHTS
We and you do not intend that any provision in the terms and conditions shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not party to these terms and conditions.

ENTIRE AGREEMENT
These terms and conditions (as amended from time to time), together with the terms and conditions of use of the website (as amended from time to time) and the privacy policy (as amended from time to time), constitute the entire agreement between you and us. You should regularly check the terms and conditions of use of the website and the privacy policy for any updates and/or amendments.

GOVERNING LAW AND JURISDICTION
We shall endeavor to resolve any disagreements between us and you quickly and efficiently. The agreement between you and us shall be governed by the laws of England and Wales and you and we shall both submit to the exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY

Introduction

We take the security and privacy of customer information seriously, and we are committed to safeguarding your privacy online. Platinum Place is built on the bedrock of building long term relationships with customers.

If you leave, we have failed. So we make every effort not to breech privacy and risk customer offence for short-term financial gain. Your data is about you, Platinum Place, and how we work together. This guide describes how we collect, use and safeguard the information you provide us with when you use our online services.

Personal data is the information you supply that identifies you, for example, your name and address. Anonymous data is information that does not identify you personally, for example, the average length of visit to one of our sites is 10 minutes.

Platinum Place's primary reason for collecting personal data is to provide you with a more enjoyable service. We also collect data so that we can understand and identify our customers needs and habits, with the aim of making each online experience a better one. Understanding your needs means we are in a better position to meet them, and we can do this by looking at how you use our services.

Please take a moment to read our Privacy Policy, so you know what choices you have about the information we may ask you for. This policy may change from time to time, so please check back periodically.

What Information Do We Hold and Where Do We Get It From?
Information about your visits to our services:

Platinum Place may gather data about what pages you visit within the service, how long you stayed on a page, and the route you took to navigate through the pages. This information helps us monitor the accessibility of our service, and what your needs might be. It also helps us to develop and improve our service generally, in direct response to customer requirements.

Purchase history:

Platinum Place may collect information about your online purchases, in order to suggest other products and services which may be of interest.

Personal details:

When you purchase from Platinum Place, we collect personal details from you, including information such as your name and address. This helps us to build a customer profile, from which we can provide a personalised service, unique to you. The greater the information we have from you, the more personalised service we can provide.

We may also ask you for personal details at other times, for example, if we run a market research questionnaire, competition, sweepstake or promotion. However, the majority of this data collection, is not compulsory.

Your personal information may be obtained in any of the following ways:

Online registration
Online forms from time to time
By telephone recording (Interactive Voice Response, IVR)
By email or telephone
Automatically by your internet browser
On Customer agreements
By post

What happens if I use a link from this site to another site?

Please be aware that our site may provide access to other web sites by linking to them. We are not responsible for the data policies (including data protection and cookies), content or security of these linked web sites.

What Does Platinum Place Do With Your Personal Information?
Your Personal Information:

Platinum Place will combine the different types of data held to create a membership profile for each customer. This helps us to provide you with a personalised service, most accurately suited to your needs. This is a continuing process as you continue to use our services, and is in direct response to the amount of information we are supplied with by you. The more information we have, the better service we can provide.

From time to time, Platinum Place may also send you information, including discounts and special offers on Platinum Place products and services. You can opt out receiving information on Platinum Place products and services by contacting us. With your consent, we may send you this information by email, text, picture messaging or automated telephone messaging.

With your consent, we may occasionally send you information about the products and services of other organisations which we think may be of interest.

Platinum Place Will Never Pass Any Details Onto Third Parties

What choices do you have?

You have the right to object to your personal details being used to send you direct marketing by post and to make telephone calls to you for these purposes. You have the choice to consent to direct marketing being sent to you by email, text, picture messaging or automated telephone messaging.

You can make these choices by contacting us at any time.

When does the privacy policy not apply?

This privacy policy does not cover advertisers and content partners within our service who may also collect your personal details. These companies should have their own privacy policies.

If you place any of your personal details on any services we might develop for chat, bulletin boards, emails, your personal home page or public profile page or any other publicly accessible page, then under these circumstances data will not be covered by this privacy policy.

Platinum Place advises its customers to be cautious of providing their personal information, such as contact information like email address, postal address, telephone or name to organisations on the open web. Customers are advised always to read a web site's privacy policy before submitting personal information.

Contacting Us

If you have any questions or concerns about our use of your personal information you should email us at info@platinum-place.co.uk. Please use this address to let us know of any experience with privacy problems you may have with any of the sites to which our services link.